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- Returns accepted for 14 days. Exchanges are accepted for 30 days. Exchanges for a credit is valid for 1 year.
- Email us if you would like to return or exchange your item with an explanation of why you would like to return or exchange the item at firstname.lastname@example.org.
- Returns or exchanges will not be authorized for items that are worn or washed.
- Returns must be requested within 14 days of receipt of item.
- Exchanges must be requested within 30 days of receipt of the item.
- You will receive a Return or Exchange Authorization # from Karsan Customer Service to Return or Exchange your item. Please write the number of the return or exchange on the form. Please note that returns or exchanges will not be accepted without prior authorization and a Return or Exchange Authorization # from Karsan Customer Service.
- Please pack your item in the original box with the original receipt and packing slip.
- Please ship the item through the same shipping company that your item was shipped. We also advise that the item be insured for its full value.