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- Please note that we do not accept returns, but we do accept exchanges or a credit that is valid for 1 year.
- Email us if you would like to exchange your item with an explanation of why you would like to exchange the item at firstname.lastname@example.org.
- Exchanges will not be authorized for items that are worn or washed.
- Exchanges must be requested within 30 days of receipt of the item.
- You will receive an Exchange Authorization # from Karsan Customer Service to exchange your item. Please write the number of the exchange on the Please note that exchanges will not be accepted without prior authorization and an Exchange Authorization # from Karsan Customer Service.
- Please pack your item in the original box with the original receipt and packing slip.
- Please ship the item through the same shipping company that your item was shipped We also advise that the item be insured for its full value.